|
Do you do custom work?
We can make alterations to some of our pieces, but in general we
build only our own designs. We always want to know what our customers
are looking for and we welcome ideas. Who knows, perhaps there is
something new we could add to our collection.
Do you ever alter your designs, say for tall people?
Yes, we can accommodate any sized person. The process for making
custom modifications includes a discussion of needs, a drawing to
scale by the designer (to be signed by both the customer and the
designer) and then production. Generally, the modifications can
be accomplished easily.
Why do you use FedEx?
Federal Express takes very good care of our furniture and our customers;
they get the furniture there on time and in good shape. We have
found that FedEx is not only the most dependable way to deliver
furniture, it is less costly than the traditional delivery methods
of our competitors. We invite you to compare our shipping costs
to other high-end furniture makers.
After I place an order with you, what is the process and what
should I expect?
We will process your order and send you an order confirmation within
one business day. This order confirmation will include prices, shipping
costs and an estimated shipping date for your furniture. Initially,
you will be charged a 50% deposit on the furniture and the balance
will be charged when we schedule the shipping. When your order is
ready, we will contact you to arrange the precise day you would
like to have the furniture arrive. Within a few days of the delivery,
we will call to make sure the delivery and assembly went smoothly.
We are available to answer any questions you may have during the
assembly process.
How difficult will it be for us to assemble your furniture once
it arrives?
Our furniture is precision made so that each piece slides together
very easily. Each piece has a simple set of illustrated assembly
instructions, written in English by someone who got a BA in English
literature. We recommend using two people because some of the components
are heavy. The actual assembly can take 5 minutes for a smaller,
less complicated item, or 45 minutes for a more complex item. The
chairs come fully assembled. (Assembly Video)
Do you sell through other retail stores, or through interior
designers and architects at a discount?
We sell only directly to our customers through our catalog, website
and Portland showroom. We are a small company selling high quality,
handmade cherry furniture for a price that reflects the actual manufacturing
costs. We have refrained from wholesaling or discounting for the
simple reason that it would require inflating the retail furniture
prices so we could then sell to retailers at a 50% discount (and
after all that, make an even smaller profit). It is also much more
satisfying (and educational) for us to grow a business dealing directly
with our customers.
Do you offer a discount for total combined purchases over a
certain dollar amount?
No, we do not offer discount prices on our furniture.
Once I have my new piece of furniture, what do I clean it with?
With this durable finish, our head finisher says "The simpler
the approach to cleaning the better." There is no need to rub
hard or to use polish, wax or any chemicals on your new furniture.
These things will only cause build up or compound a problem. For
a special cleaning situation, we recommend mineral spirits on a
rag, wipe gently in one direction and follow with warm water on
a rag to take the smell away.
What type of finish is used on the wood?
Our finish is a marine quality varnish called Conversion Varnish,
over natural American Black Cherry. There is no stain at all under
this highly regarded, clear finish; it allows the cherry wood to
change color (darken) over time, and our techniques give it the
feeling of a wave polished stone. It is very resistant to spills,
rings, perspiring vases, and glasses. Maintenance requires simply
wiping off with a soft damp cloth. More
on Finishing.
How does the your dining room table survive under children’s
hands? In other words, how easily does the finish scratch?
Doug uses a highly regarded, marine quality varnish as a finish
for all of his pieces. It is a very durable surface and very well
protected from water. It is an extremely hard finish, much harder
than lacquers or urethanes. While it is not delicate, it can scratch
accidentally. For some, those scratches become part of the history
and character of the piece. Depending on the depth of the scratch,
various repairs are possible that go all the way up to refinishing
the entire surface. Green Design’s tables are hearty, solid
wood tables and definitely meant to be well loved, bumped, bruised
and scratched as you go along in daily, normal life. Since it is
solid, it is easily refinished down the road and of course all craftsmanship
is 100% guaranteed.
Color changing
I have a room that is very bright - is there something that you
can treat the wood with that would prevent it from changing color?
As far as we know there is no product to inhibit the natural darkening
of wood unless you stain it. But here in our showroom we have bright
areas and dark areas and we notice that the pieces, which have so
much variation in color within each piece, all darken up at about
the same rate, to a medium red-brown. They blend together within
the room to create a very inviting atmosphere.
The catalog recommends that objects should not be left on the surface
for extended periods of time. What do you do with objects like a
computer or printer, which must be left on the desk so as to avoid
discoloration or shading of the wood?
The cherry darkens from exposure to sunlight. In the first 6-8 months,
the most dramatic changes occur. An object blocking the light will
leave a lighter colored patch that when exposed to light will eventually
catch up with rest of the surface. In the first couple of months,
you can move the objects around from time to time to even the surface
color. If by chance you get a lighter area on the surface, DON’T
PANIC! Simply move the item and the color will change over time.
More on cherry wood.
Why don't the arms connect to the back on the Classic Cantilevered
Arm Chair? And why are they at an angle?
Very simply, the arms do no connect because they do not have to.
And they are at an angle to support your arms in a more natural
resting position. To keep the design simple and in keeping with
Doug’s own sense of design, which includes eliminating those
elements that are not necessary, he designed the cantilevered arm
to be quite architectural - like the rest of the chair. The arm
is well supported by an angle brace underneath to withstand normal
use. We do urge our customers not to sit on or put their full weight
over the cantilevered end of the armrest.
Does the Classic Bed accommodate a box spring as well as a mattress?
Our current Classic Bed design does accommodate a box spring and
mattress. I always recommend that you buy a "low profile"
box spring so that the two items fit nicely. We have found that
mattresses are getting so big these days that they over power the
Bed, so with a "low profile" spring the two items fit
better on the bed.
How high is the keyboard tray from the floor?
The bottom edge of the keyboard tray is at 25" from the floor
and the top is at 27" from the floor. The Tabletop is at 30"
from the floor.
How deep is it from the front legs to the back
railing?
The inside of the leg assembly is just over 18" deep in the
middle of the reversed taper.
How wide is it from leg to leg?
It is 45" from leg to leg.
Is it possible to substitute the sliding keyboard tray on the
computer desk for a set of drawers?
Yes, we can make the Computer Desk available with two shallow drawers
instead of a Sliding Keyboard Tray. There is a nominal charge for
this and it may take a little more time. If you would like to see
a picture, please call or info@greendesigns.com
our showroom and we would be happy to send a picture to you.
Can you blanket wrap and deliver one piece at a time to residential
customers around the country?
Yes, we can. It generally will take longer and will cost a little
more to get to you, but with the proper scheduling, we can get your
items to you in a timely manner.
What is the height of the shelf for the TV? What is the interior
space of the Media Armoire?
The shelf is 31 3/4 " from the floor. The interior space is
36W x 31H x 23D.
What do the vented shelves look like?
The shelves are solid wood frame, open in the middle, with a solid
wood bar that adjusts back and forth depending upon how deep your
components are.
Are the bottom two doors also pocket doors?
The bottom doors are not pocket doors. The doors open the regular
90 degrees just like our other armoire.
|
